Shopping

What Shipping Methods Are Available?

Necklaces and bracelets ship free within the continental US. Apparel shipping varies depending on your location and amount of merch purchased. You can find the shipping methods and prices on the checkout page after filling out the required fields.

Do You Ship Internationally?

At this moment, we only ship to addresses in the USA and Canada.

How Long Will It Take To Get My Package?

Depending on your location, you can expect necklaces and bracelets and other accessories to arrive within 3-5 business days after placing your order. This is due to free shipping on these products using the most affordable option within reason.

On t-shirt orders, there is typically a 1-2 business day processing time frame for our warehouse to get the order filled. After that, the time it takes to receive it depends on the shipping method you chose during checkout.

Payment

What Payment Methods Are Accepted?

We accept PayPal payments as well as all major credit cards.

Is Buying On-Line Safe?

You bet it is! All of our pages are secure, using 256-bit SSL encryption. PayPal payments are processed through PayPal, so you have nothing to worry about there. Also, if you choose the credit card option, the payments are processed through Stripe, which is also very safe. Any data input into our website is secure, again using SSL encryption, and we will never share, sell, or leak any of your personal information.

Orders & Returns

How do I place an Order?

It`s pretty simple here at Coconut Swell. You simply add the products you wish to purchase to your cart, then head over to the 1-page checkout for a simple and fast checkout process where you will put in your name and shipping address, and payment information.

How Can I Cancel Or Change My Order?

If you wish to cancel or change your order, you must contact us before the order ships. Once the order is shipped, you will have to use the return process. So if you placed an order and need to change or cancel it, use our contact form found on the Contact page asap!

Do I need an account to place an order?

No. You have the ability to check out as a Guest.

How Do I Track My Order?

You can track your order on the My Account page.

How Can I Return a Product?

For bracelets and other accessories, you simple contact us and we will gladly accept a return and refund your order, minus the cost of shipping we had to pay to get it to you. For t-shirts, you will mail the product back to our warehouse and they will take care of the return for you and guide you through the process.